Get help with your Aavro order — delivery, tracking, returns, payments and how to reach our support team.
More about who we are and how we make your order: about Aavro.
Standard delivery is free anywhere in India and usually takes 3–7 business days. Because every item is made to your configuration, that window covers both crafting and shipping. Where a genuinely faster courier serves your pincode, an Express upgrade is offered at checkout for a small extra charge.
Yes — every item is manufactured to your exact specification after you place the order. Nothing is pre-made or held as finished stock, which is why each product is configured, previewed and priced individually rather than picked off a shelf.
The configurator renders a true-to-scale preview as you choose your options, and for frames it also shows a room view so you can judge the real-world size before ordering. Your uploaded photo is placed exactly as you position it in that preview.
Because each item is made to your own design, change-of-mind returns are not accepted. Returns are accepted within 2 days of delivery when an item arrives defective or damaged, is the wrong item, or is not as described. A photo of the problem is required so we can put it right.
Approved refunds are credited to your Aavro wallet, and the balance can be spent on any future order. Where an order was cancelled before dispatch, the amount actually collected is what gets returned.
Yes. Every price shown on the site is GST-inclusive, so nothing is added at checkout. The GST already contained in the price is broken out separately on your invoice for your records.
Payments are handled securely through Razorpay, which covers cards, UPI and net banking. You can also pay from your Aavro wallet balance, or combine the two — and on eligible orders you can pay a part-advance instead of the full amount up front.
Our team replies in English and Hindi. You can reach us through the contact form or live chat on this page, and we answer by email as soon as we can.